Return Policy

At feetsupported.com, we stand behind every pair of footwear we offer. We understand that buying shoes online can be a challenge – sizes vary, fit preferences differ, and sometimes what arrives just doesn’t feel right on your feet. That’s why we’ve designed a straightforward, customer-focused return process to give you complete confidence when you shop with us. This policy explains everything you need to know about returning an item you’ve purchased from our website. Please read it carefully before initiating a return.

Our Commitment to Your Satisfaction

Your comfort and satisfaction are the most important parts of your shopping experience. We believe that the best way to find your perfect fit is to try our footwear in your own home, walk on your own floors, and wear them with your everyday socks. We encourage you to take advantage of this opportunity. However, to ensure that we can continue offering this service to all our customers, we ask that you follow the return guidelines described below.

Eligibility for Returns

Not every purchase works out, and that’s perfectly fine. To be eligible for a return, the footwear you wish to send back must meet the following conditions:

Condition: The item must be unused, unworn, and in the same original condition that you received it. This means no visible signs of wear, no scuffs on the soles, no dirt, pet hair, or other marks. We recommend trying on new footwear while standing on a clean, dry, soft surface such as a carpet or a rug. This protects the soles and keeps the shoes in resalable condition.
Packaging: Please return the item with its original box, including all accessories (extra insoles, dust bags, or informational booklets that came with the product). The outer shipping box does not need to be returned, but the product box itself should not be used as the shipping container – place the shoebox inside another sturdy carton for protection during transit.
Proof of Purchase: You must be able to confirm that the item was bought from feetsupported.com. For example, your order number or order confirmation email will be used to verify the purchase. Items bought from other retailers or second-hand sources cannot be returned through us.

We reserve the right to refuse a return if the footwear shows any sign of having been worn outside, altered, or damaged by improper use. Returns that do not meet these conditions may be sent back to you at your expense, or the return may be partially credited.

Items That Cannot Be Returned

For hygiene and safety reasons, certain types of footwear are not eligible for return once they have been shipped. These include:

Any product marked as “final sale” or “clearance” at the time of purchase.
Customized or personalized footwear.
Items that have been modified, stretched, or repaired by a third party.
Footwear that has been worn outdoors for more than a brief step test.

If you are unsure whether your item falls into a non‑returnable category, please review your original order confirmation. The product page will also clearly state “final sale” where applicable.

How to Initiate a Return

Starting a return with feetsupported.com is simple. Follow these steps:

Contact our customer support team through our website’s help center. You can find the contact form under the “Support” or “Contact Us” section. Please provide your order number, the name of the product you wish to return, and the reason for the return. Attaching a clear photo of the item in its current condition can help speed up the process.
Wait for return authorization. Once we receive your request, we will review it and send you a return approval message. This message will include a unique return authorization code and detailed instructions on where to send your package. Do not ship your item back before receiving this authorization – any package sent without prior approval will not be processed.
Pack the item securely. Place the footwear inside its original box, and then put that box into a strong outer shipping box. Make sure there is no empty space that could cause the product to move around. Add cushioning material if needed. Write your return authorization code clearly on the outside of the package.
Ship the return. Use the carrier of your choice. We strongly recommend using a shipping method that provides tracking and insurance, as feetsupported.com cannot be responsible for items lost or damaged in transit back to us.

Refund Process

After we receive your return, our team will inspect the footwear to confirm that it meets all eligibility requirements. This inspection typically takes a short time, though it may take longer during busy seasons. Once the inspection is complete and approved, we will process your refund.

Refunds are issued to the original payment method used when placing the order. This includes credit cards, debit cards, digital wallets, or any other payment option we offer at checkout. Please note that your financial institution may take additional time to post the refund to your account.

If you received a gift, you may be eligible for a store credit refund instead. In that case, please indicate when you initiate the return that the purchase was a gift, and we will provide instructions.

Exchanges

If you need a different size or a different model, the fastest way is to return the item you have (following the process above) and place a new order for the desired footwear. This ensures that the new size does not sell out while we are processing your return, and you receive your replacement as quickly as possible. We do not offer direct exchanges because inventory moves quickly, but we will process your refund so that you can easily make a fresh purchase.

Damaged, Defective, or Incorrect Items

On rare occasions, footwear may arrive damaged, have a manufacturing defect, or be different from what you ordered. If this happens, please contact our support team immediately. We will handle these situations separately from standard returns. You will not need to follow the standard eligibility rules for such cases. Instead, we will provide special instructions to get the issue resolved quickly, which may include a replacement or a full refund without requiring you to send the item back. Please include clear photos of the damage or defect and a photo of the box label showing the SKU.

Final Notes and Customer Responsibility

We want to be transparent: while we cover standard return costs for defective or incorrect items, this general return policy does not include prepaid labels or fee waivers for returns due to size, style preference, or change of mind. However, we are always open to answering your questions before you buy. If you are uncertain about sizing or fit, our customer support team (reachable through the feetsupported.com contact page) is happy to provide detailed measurements, advice, and real‑customer feedback.

Thank you for choosing feetsupported.com. We are proud to offer high‑quality, supportive footwear, and we want every customer to feel completely satisfied with their purchase. Our return process is designed to be fair, easy to follow, and respectful of your time. If you have any further questions that are not answered here, please reach out through our website – we are always ready to help.